Terms and Conditions

Effective Date: January 3, 2025

Welcome to UrbanHato. These Terms and Conditions (“Terms”) govern your use of our website, urbanhato.com, and the purchase of products from us. By using our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any of the following terms, please do not use our website or services.

1. General Terms

  • These Terms apply to all visitors, users, and customers of UrbanHato.
  • UrbanHato reserves the right to modify, update, or change these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Please review this page periodically for any updates.
  • By continuing to use our website after changes are made, you acknowledge and agree to the updated Terms.

2. Product Information and Availability

  • We strive to provide accurate descriptions, prices, and availability for all products. However, errors may occur. UrbanHato reserves the right to correct any inaccuracies or omissions without prior notice.
  • All products are subject to availability. In case of an out-of-stock situation after you place an order, we will notify you and offer alternatives or a refund.

3. Orders and Payment

  • When you place an order through our website, you are making an offer to purchase the products in your order.
  • UrbanHato reserves the right to accept or reject any order at our discretion. In the event that your order is rejected, you will be notified, and any payment already processed will be refunded.
  • Payments are processed via secure payment gateways, and we accept major credit cards, debit cards, and PayPal.
  • You agree to provide accurate billing and shipping information when placing an order. If the information provided is incorrect, we are not liable for any delays or issues with delivery.

4. Shipping and Delivery

  • Shipping fees are calculated at checkout based on the destination and size/weight of the order.
  • We aim to process and ship orders within 1-2 business days. Delivery times vary depending on your location and the shipping method selected.
  • UrbanHato is not responsible for delays caused by third-party carriers or factors outside our control.
  • Please ensure that the shipping address you provide is correct. UrbanHato is not responsible for lost or delayed orders due to incorrect addresses.

5. Returns and Refunds

  • Please refer to our Return and Refund Policy for information regarding returns, exchanges, and refunds.
  • If you receive a damaged or defective product, please contact us within 7 days of receiving the product for assistance.
  • We reserve the right to refuse returns or exchanges if the products are not returned in their original condition or outside the return window.

6. User Accounts

  • In order to make purchases, you may be required to create an account on our website.
  • You are responsible for maintaining the confidentiality of your account information and password.
  • You agree to notify us immediately if you suspect unauthorized access to your account.

7. Intellectual Property

  • All content on the UrbanHato website, including text, images, logos, graphics, and product descriptions, is the property of UrbanHato and is protected by copyright laws.
  • You may not use, reproduce, or distribute any content from our website without prior written permission from UrbanHato.

8. Limitation of Liability

  • UrbanHato is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or purchase of products, including but not limited to damage to property, loss of profits, or personal injury.
  • Our total liability for any claim related to your purchase or use of the website will not exceed the amount you paid for the product(s) in question.

9. Privacy and Data Protection

  • Your use of our website and services is governed by our Privacy Policy. Please review our privacy practices to understand how we collect, use, and protect your personal information.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the state of California, USA, without regard to its conflict of law principles.
  • Any disputes arising under these Terms shall be resolved exclusively in the courts located within California.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

  • Email: info@urbanhato.com
  • Phone: (310) 377-7695
  • Address: 30730 La Cresta Via Rancho Palos Verdes, CA 90275

Thank you for choosing UrbanHato! We look forward to serving you.