Payment Policy

Effective Date: January 3, 2025

At UrbanHato, we strive to provide a secure, seamless, and convenient shopping experience. This Payment Policy outlines the terms and conditions for payments made on our website, urbanhato.com, for the purchase of our products. By making a purchase, you agree to the following terms.

1. Accepted Payment Methods

We accept the following payment methods on our website:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: For secure, fast transactions.
  • Other Payment Methods: We may offer additional payment options in the future, which will be clearly stated at checkout.

2. Payment Authorization

  • When you place an order, your payment is processed immediately. We will authorize your payment method and confirm the availability of the products.
  • UrbanHato reserves the right to refuse or cancel any order if we are unable to verify the payment information or if there is an issue with your payment.

3. Order Confirmation

  • Once your payment has been successfully processed, you will receive an email confirmation containing your order details and tracking information.
  • Please note that receipt of an order confirmation does not guarantee acceptance of your order. UrbanHato reserves the right to cancel or modify orders at our discretion.

4. Pricing and Taxes

  • All product prices listed on our website are in U.S. dollars (USD) and include applicable taxes unless stated otherwise at checkout.
  • Sales tax is applied based on the delivery address and local tax laws. The tax amount will be calculated at checkout before you finalize your purchase.
  • UrbanHato reserves the right to update pricing and taxes as required by law or market conditions.

5. Security

  • We take the security of your payment information seriously. All transactions made on our website are encrypted using SSL (Secure Socket Layer) technology, ensuring that your personal and payment information remains secure.
  • UrbanHato uses reputable and trusted third-party payment processors to handle all financial transactions. We do not store your full credit card details on our servers.

6. Payment Errors

  • If you experience any issues with your payment (e.g., declined transactions or billing errors), please check the information entered for accuracy. If the issue persists, contact your bank or payment provider.
  • If you believe a payment error has occurred on our end, please contact our customer service team at info@urbanhato.com, and we will work with you to resolve the issue.

7. Refunds

  • If you are eligible for a refund, it will be issued to the original payment method used for the purchase. Please refer to our Refund and Return Policy for more details on how refunds are processed.
  • Refunds may take 5-10 business days to appear on your account, depending on your payment provider and processing times.

8. Payment Fraud Prevention

  • To protect both customers and UrbanHato, we reserve the right to verify the authenticity of any payment made. If we suspect fraudulent activity or a security breach, we may contact you for further verification or cancel the transaction.

9. Contact Us

If you have any questions or concerns regarding our Payment Policy or experience issues with payments, please reach out to our customer service team:

  • Email: info@urbanhato.com
  • Phone: (310) 377-7695
  • Address: 30730 La Cresta Via Rancho Palos Verdes, CA 90275

Thank you for choosing UrbanHato. We appreciate your business and aim to make your shopping experience as smooth and secure as possible.