Sales Policy

Effective Date: January 3, 2025

At UrbanHato, we are committed to providing a seamless shopping experience and high-quality products. Below is our sales policy that outlines the terms and conditions for purchasing plants and products from our website, urbanhato.com. By placing an order with us, you agree to the following terms.

1. Product Availability

All products listed on our website are subject to availability. In the event that a product you ordered is out of stock, we will notify you as soon as possible and offer an alternative product or a full refund.

2. Pricing

  • UrbanHato reserves the right to change the prices of products at any time. Prices are displayed on our website at the time of purchase and are inclusive of applicable taxes unless otherwise specified.
  • Any promotional offers, discounts, or sales will be clearly stated on the website. Discounts are not applicable to past purchases and cannot be combined with other promotions unless stated.

3. Order Processing

Once your order is placed, we will process it as quickly as possible. Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order is successfully placed, and a separate email with tracking details once it is shipped.

4. Payment Methods

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment is processed at the time the order is placed, and your order will not be shipped until payment is confirmed.

5. Shipping and Delivery

  • Shipping Charges: Shipping fees are calculated based on the delivery address and the size/weight of the order. Shipping costs will be displayed at checkout before completing the order.
  • Delivery Times: Delivery times vary depending on your location. Standard shipping typically takes 5-7 business days within the U.S. However, some orders may take longer depending on the size and type of plants.
  • Delivery Issues: If there are any issues with delivery (such as delays, lost packages, or incorrect shipping addresses), please contact our customer service team immediately for assistance.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on how to handle returns, refunds, and exchanges. In general, we offer a full refund for plants that are damaged or defective upon arrival, provided the return request is made within 7 days of delivery.

7. Sales Tax

Sales tax is charged based on your shipping address and in accordance with applicable state and local laws. The tax amount will be calculated and displayed at checkout.

8. Customer Responsibility

It is your responsibility to provide accurate and complete information when placing an order. This includes the correct shipping address and contact details. UrbanHato will not be held responsible for any delays or issues caused by incorrect information provided by the customer.

9. Customer Support

If you have any questions or issues regarding your order, please contact our customer support team:

  • Email: info@urbanhato.com
  • Phone: (310) 377-7695
  • Address: 30730 La Cresta Via Rancho Palos Verdes, CA 90275

We are committed to ensuring a smooth and satisfactory shopping experience for all our customers. Thank you for choosing UrbanHato!